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Best way to date when a Case was modified

Question asked by John Kostenbader on Jan 16, 2018
Latest reply on Jan 16, 2018 by B_Canales

So I know we have a "modified date" for each module and that's all great but I need to understand when a case was modified from the perspective of the child data too. For me if you add a note or similar related record to a case you've "modified it".

 

The premise for this desire is to use automated workflow to look for cases that have not been addressed (modified) within x number of days. There does not seem to be a date/time to latch on to with this. Anybody found a way to do this?

 

John

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