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Email alert Cases Greater than 30 Days old

Question asked by John Kostenbader on Jan 15, 2018
Latest reply on Jan 16, 2018 by jshaheen

Just beginning my learning curve with Business Processes. Currently I have a need to remind assigned users in the Cases module if it has not been touched in "x" days (modified date is > 2 weeks or similar). When I start designing this using the Start process it seems the only way you can trigger this would be to edit a record or create a new record. I'd like this process to execute once a week. It would seem the scheduler has to be involved at some level but its a little complicated for me right now.

 

Could someone highlight at a high level the steps to follow in order to accomplish this.

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