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Cannot archive email with smileys using outlook plugin

Question asked by Tore Søgård on Jan 11, 2018
Latest reply on Jan 11, 2018 by B_Canales

outlook plugin outlook plugin for outlook 2016 sugar plugin error plugin #emailplugin


In Outlook (had same issue in IBM Notes plugin as well): When an email has a smiley in the text it is not possible to archive the email in SugarCRM. Get error message "Sugar server communication error". See screen copy.

Is this a known bug?




Best regards, Tore Søgård, Geno SA, Norway