I'm testing the cases creation by email. It works but I would like to send a notification to the technician who manages this case when an email is sent by the customer. I do that when a note is added by the customer on the portal but I don't know how do that with email.
For me it's important to be notified because technicians work on several cases and they can't checked all cases every hours to know if an email has been sent.
I precise that technicians use the email support (support@...) to communicate with the customer and I would like that the notification was sent to their own email address.
Thank you for your help.