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Adding Tags from the Description field

Question asked by John Boyes on Dec 12, 2017
Latest reply on Feb 18, 2018 by Patrick McQueen

A client wants to be able to add tags in the description field of a record (e.g. Notes) and then have those tags be automatically added to the Tags field. They then want to be able to trigger off of Tags added to the record to notify (via email) a user (e.g. a Manager) that that tag has been added to a record. The notified user can then review the record and see if there is any action they need to take.

 

Has anyone else run into this type of request?

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