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Tenfold and Sugar Default Team

Question asked by Bud Hartley on Dec 7, 2017
Latest reply on Dec 12, 2017 by Bud Hartley

We've been using Tenfold (Callinize) for some time to capture call activity in Sugar.  We just moved two users to new sales territories and I changed their default Team in Sugar and removed membership in their old Team.


Tenfold calls are being recorded with the old Team.  If a call is recorded in Sugar it is properly recorded with the new default Team.


The Tenfold administrator tells me there's no setting in Tenfold for the default Team and it's a Sugar problem.  I've verified that the users do not have access to their old Team an the default Team is correct.  I've had them clear the browser cache, log-off and back on, shut down Tenfold, reboot their machine, and refrain from cursing.


Has anyone else seen this issue and can assist>