AnsweredAssumed Answered

Outlook Plugin

Question asked by anthony matts on Dec 1, 2017
Latest reply on Dec 7, 2018 by Kristjan Geir Mathiesen

Hi All,


I hope someone can help!


I am running outlook version 2013 and since I have updated my windows i have this error in the intelligence pane in outlook. 


It is also thrwing this error code ...... 2017-12-01 09:35:01,008 [VSTA_Main] ERROR SugarOutlook.UI.SidePanel.ViewModel.SPOutlookObjectViewModel - RDOSession can't be initialized
System.Exception: RDOSession can't be initialized ---> System.Runtime.InteropServices.COMException: Interface not supported
at Redemption.IRDOSession.set_MAPIOBJECT(Object Value)


Any help in figuring out what the issue is and how it can be fixed would be greatly appreciated. This could be affecting some of our customers too so it would be great to have a fix.