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Access different users as an admin

Question asked by Nicolas A on Nov 22, 2017
Latest reply on Nov 26, 2017 by Karel Čech

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Hi All

I already researched this topic but couldn't find any satisfying answer/solution that solves the issue for Sugar 7.x:

As an administrator, I would like to be able to log in for different users to help out on support or implement personalized environments like dashboards, filters and so on.

What I could find was this Login/Sodu Module which doesn't provide support for instances above Sugar 6.x.

Is this functionality disabled due to recent security restrictions or is there another solution available that could help me?

Thank you in advance!

Best regards

Nicolas

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hats Nov 22, 2017 8:09 PM

Hi Nicolas,

Which version of Sugar are you using ?

Please check out this link - GitHub - hatimalam/sugarcrm-sudo-login: Easy login to other users account without password (Works well with SugarCRM 6.X…

The above feature works with Sugar 6 as well as Sugar 7 upto 7.8.

Please let us know if this helps.

Regards.

Hats

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Nicolas A @ hats on Nov 23, 2017 4:49 AM

Hey Hats

Thanks a lot for coming up with this! I already searched GitHub but could only find scripts for older Sugar versions.

Actually, I'm using the Sugar 7.10 on-demand instance – using this version, how can I ensure controller.php and view.detail.php don't get harmed? The installation guide mentions to back up both, is a complete Sugar backup sufficient for this purpose?

Best regards

Nicolas

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hats @ Nicolas A on Nov 23, 2017 7:50 AM

Hi Nicolas A,

I am afraid but it might not work with Sugar 7.10. Sugar has changed the way it handles user session from 7.9 onwards. But as far as backup is concerned, you just need to make sure that you don't have any custom view.detail.php and controller.php in Users module or to be on safe side, you can download the custom directory backup from Admin->Diagnostic Tools before installing the package. I will update here once the repo code is updated to support 7.9+.

Regards.

Hats

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Nicolas A @ hats on Nov 23, 2017 8:01 AM

Hi hats

thanks a lot for helping out even though my version isn't supported yet! I did a lot of rework in the leads and contacts module but nothing at Users, so that should be fine.

I would be pleased if you going to ping me if the code is updated to support my instance.

Best regards

Nicolas

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Karel Čech Nov 26, 2017 11:55 PM

Hi Nicolas A, I have a prototype of what you might want. If you're still interested, please contact me at karel.cech@sugarfactory.cz

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5 Replies

hats Nov 22, 2017 8:09 PM
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Hi Nicolas,

Which version of Sugar are you using ?
Please check out this link - GitHub - hatimalam/sugarcrm-sudo-login: Easy login to other users account without password (Works well with SugarCRM 6.X…
The above feature works with Sugar 6 as well as Sugar 7 upto 7.8.
Please let us know if this helps.

Regards.
Hats
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- Nicolas A @ hats on Nov 23, 2017 4:49 AM
  Mark Correct
  Correct Answer
  Hey Hats
  
  Thanks a lot for coming up with this! I already searched GitHub but could only find scripts for older Sugar versions.
  
  Actually, I'm using the Sugar 7.10 on-demand instance – using this version, how can I ensure controller.php and view.detail.php don't get harmed? The installation guide mentions to back up both, is a complete Sugar backup sufficient for this purpose?
  
  Best regards
  Nicolas
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  - hats @ Nicolas A on Nov 23, 2017 7:50 AM
    Mark Correct
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    Hi Nicolas A,
    
    I am afraid but it might not work with Sugar 7.10. Sugar has changed the way it handles user session from 7.9 onwards. But as far as backup is concerned, you just need to make sure that you don't have any custom view.detail.php and controller.php in Users module or to be on safe side, you can download the custom directory backup from Admin->Diagnostic Tools before installing the package. I will update here once the repo code is updated to support 7.9+.
    
    Regards.
    Hats
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    - Nicolas A @ hats on Nov 23, 2017 8:01 AM
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      Hi hats
      
      thanks a lot for helping out even though my version isn't supported yet! I did a lot of rework in the leads and contacts module but nothing at Users, so that should be fine.
      
      I would be pleased if you going to ping me if the code is updated to support my instance.
      
      Best regards
      Nicolas
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Karel Čech Nov 26, 2017 11:55 PM
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Hi Nicolas A, I have a prototype of what you might want. If you're still interested, please contact me at karel.cech@sugarfactory.cz
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Access different users as an admin

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