Mail addresses not filled in

I'm sending email using the POST /Mail (createMail) endpoint.

I'm only filling out mail addresses

{
     "attachments": [{
               "name": "Quote.pdf",
               "id": "73e90730-cdcd-11e7-bfae-02e359029409",
               "type": "upload"
          }
     ],
     "related": {
          "id": "bea98ad2-c2cf-11e7-a51c-02e359029409",
          "type": "Quotes"
     },
     "subject": "Test voor klant",
     "html_body": "<p>Hier is de body<\/p>",
     "cc_addresses": [],
     "to_addresses": [{
               "email": "brecht@mydomain.com"
          }
     ],
     "bcc_addresses": [],
     "email_config": "167ce952-b8b2-11e7-a85f-063b661e1dc5",
     "status": "ready"
}

The email in Sugar does not display these address, even if I do receive the email

I think this behavior only started showing since 7.10.

I have tried filling out the names of the email address objects, but to no avail.

How do I get Sugar to display the email addresses?

0 Brecht Yperman over 6 years ago

I don't know if it's relevant, but all the sample emails have neither filled in as well
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0 Steven Parsley over 6 years ago

We are in the process of investigating the issue but we are not able to reproduce the scenario as mentioned. Is this currently happening for new POSTs to the /Mail endpoint? Or are these existing records that you are trying to open in record and preview and seeing this issue? We are not able to re-create this issue on a POST request to the /Mail endpoint. Can you send an email through your application and provide a complete request and response that you are sending through the api along with a screenshot of the email in the list view? It would be beneficial to also get the output in the sugarcrm.log file for the POST.
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0 Brecht Yperman over 6 years ago in reply to Steven Parsley

Hi Steven,
I do not have access to the server logs.
The key seems to be the attachment.
I did three requests:
- POST /Mail/attachment
With a MIME-multipart body with the filename and content of the attachment
- POST/Mail
With a reference to the attachment
- POST/Mail
Without a reference to the recently created attachment
The result is that for the first mail there is no From or To filled in.
I will try to attach a Postman collection
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0 Brecht Yperman over 6 years ago in reply to Brecht Yperman

Attached is the (manually redacted, hope that does not cause errors) Postman collection I used to test.
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0 Steven Parsley over 6 years ago in reply to Brecht Yperman

Brecht,
Thanks for sending the extra information it has helped us to reproduce the issue. We are currently working on a fix for the issue.
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0 Alex Nassi over 6 years ago in reply to Steven Parsley

Brecht Yperman,
This issue was fixed in the Fall '17 (7.10.2.0) release, which came out yesterday. I hope this helps and thank you for your help in working with Steven Parsley to get this fixed!
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