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User regularly being kicked out and forced to login again - Ent 7.9

Question asked by Chloe McAllister on Nov 14, 2017
Latest reply on Nov 16, 2017 by Carol Rothweil

Hi, we have a user that is regularly being kicked out of the system and forced to login again with the message 'Token is Expired', they are using chrome, they have cleared their cache and cookies and no one else has access to the users login, does anyone have any ideas on why this is?


Many thanks,