cannot find anything on the MS Word program to add the mail merge link that the SUGAR CRM help page said to find
You can download the MS Word add-in via your Sugar user profile > Downloads > Word add-in. However, depending on the version of the plugin and/or your Sugar instance, you may or may not be able to perform a traditional mail merge using this add-in.
You might find this of use: https://support.sugarcrm.com/Documentation/Plug-ins/MS_Word_Plug-in/MS_Word_Plug-in_User_Guide/#Performing_a_Mail_Merge
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