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How to assign a case to a group

Question asked by Missy Brooks on Oct 11, 2017
Latest reply on Oct 27, 2017 by Andres Diaz

Can two users (each have a purchased license) share a group email? so that cases assigned to one person, go to the group? I realize this is not the greatest plan, but I need a way to have a particular type of case (installation) be assigned to a group of people, without having to purchase another license - if possible. Open for other suggestions.

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