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Screenshot in email is not beeing archived in Sugar via the plugin?

Question asked by Elmar Man on Sep 29, 2017
Latest reply on Oct 2, 2017 by Elmar Man

When I click on "Archive to Sugar" with the Outlook plugin it archives the email to SugarCRM. When I look up the email in SugarCRM it displays the email like this:

Is there a way to archive an email to Sugar with the images in text instead of the highlighted text in yellow? Does anyone know what I'm doing wrong?