I have a problem with description of inbound/outbound email not saved correctly in email module.
The description is disappear show a half of all content.
I found this 2 times:
1. First from inbound email > create inbound email to Case > description is disappear for Case and Email description module.
2. Seconds sent email to customer > sent from out look and sugar will pull from mail server to show in mail box.
I guessed it might be from special character but when tested it still working.
It not much, 1-2 emails per month like this.
I cannot reproduced a problem.
Do you have any idea to investigate?
Please suggest me.