AnsweredAssumed Answered

Inbound/outbound email description disappear

Question asked by Autchara Chaiprom on Sep 28, 2017
Latest reply on Sep 28, 2017 by Francesca Shiekh


I have a problem with description of inbound/outbound email not saved correctly in email module.

The description is disappear show a half of all content.


I found this 2 times:

1. First from inbound email > create inbound email to Case > description is disappear for Case and Email description module.

2. Seconds sent email to customer > sent from out look and sugar will pull from mail server to show in mail box.


I guessed it might be from special character but when tested it still working.

It not much, 1-2 emails per month like this.


I cannot reproduced a problem.


Do you have any idea to investigate?

Please suggest me.