Some users are getting this error intermittently in the Outlook 2.4 plugin:
Any ideas of how best to troubleshoot this?
Kristjan Geir Mathiesen - A few places to start would be:
Not an answer, but at least a few things that might help!
Hi Alex Nassi
After a little looking into, it seem´s that this error message comes when an email that has the "new fashion" yellow smiley (not the plain old : ) ) in it:
which Sugar db can´t archive at this time except converting it into utf8mb4 which is not supported with Icelandic (see partly in this thread). I wonder if that is the only reason this error comes (i.e. OPI could not archive: "Error inserting into table: emails_text: Query Failed: INSERT INTO emails_text") - do you know?
Retrieving data ...