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Email Template inline image shows as encoded characters

Question asked by Asaf Army on Aug 28, 2017
Latest reply on Aug 29, 2017 by Asaf Army

Hello,

 

i created a simple email template and added an inline image.

i added it by adding an attachment and pushing the paperclip icon and embedding it to the email content.

after i send an email using this email template, the image turns into thousands of characters spread all over the email.

 

This is the email template:

 

 

This is how the email received:

 

 

the image has full permissions in the theme/my_theme/images folder.

and it appears this way in outlook 2016.

also in hotmail email manager, the image doesn't appear at all.

 

this is the string in the image in the editor:

index.php?entryPoint=download&type=Notes&id=2aade841-52d6-cc3d-6baf-59a462b955f1

 

please help, any suggestions?

 

using sugarcrm CE 6.5.13.

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