Justin Ashby

Incoming Mail Issue

Discussion created by Justin Ashby on Aug 24, 2017
Latest reply on Aug 24, 2017 by Justin Ashby

Hi folks,

Can anyone help here...
Sugar stopped receiving email into its various inboxes at 11:59PM on Tuesday 22 Aug. We have a handful of different email addresses that we access via SugarCRM (we're on the Community edition). We can access email OK via webmail, so it's just a problem with Sugar.

Sadly our IT guy is on holiday so I'm trying to figure this one out with almost zero technical knowledge - excellent. I suspect there's an authentication problem somewhere or a 'rogue' email that's causing a blockage - I think that's happened before. A handful of emails have actually arrived in the inbox in the last 24 hours but only a handful so the problem persists.

If anyone has any bright ideas please send them over - thank you!