AnsweredAssumed Answered

Issue displaying information which is internally setted.

Question asked by Sara Moncasi on Aug 1, 2017
Latest reply on Aug 11, 2017 by Sara Moncasi

Hi! We're having some issues when displaying some internal information in Sugar.

In this case, we update the info in the Report Data Base and then it synchs with Sugar and appears in the field "CRS Tiers". Since the last 2 weeks we're experimenting a bug in the synch, which means that some accounts are not synching this field with Sugar, but the infor is updated in the Report side. 


Any idea on how to check what's happening or how to solve it? We already tried to force the synch but not working either. 


Please find attached 2 screenshots where you can see the CRS Tiers part one with no information (not synched) and another one perfectly synched. 


Thanks a lot for your help in advance,