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Tracker URL isn't being decoded before email is sent

Question asked by james ussery on Jul 29, 2017

What would cause an email to be sent out without the system decoding or converting the Tracker URL Reference to an actual clickable url once received?

 

Recipients receive a dead link and when I look at the source of the html email i see "<a href="%7BMy%20Tracker%20URL%7D"> Click Here </a>"

 

This issue (https://web.sugarcrm.com/support/issues/996aacb3-a0cc-7464-e2db-577b586eed85 ) is the closest I've seen to matching my issue.

 

I see the fix has been applied to 7.8 but can someone confirm if either I'm doing something wrong, or the issue hasn't been resolved in the CE. 

 

Is there a change that can be easily made to my version to get this up and going?

 

I'm currently running version 6.5.25

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