What would cause an email to be sent out without the system decoding or converting the Tracker URL Reference to an actual clickable url once received?
Recipients receive a dead link and when I look at the source of the html email i see "<a href="%7BMy%20Tracker%20URL%7D"> Click Here </a>"
This issue (https://web.sugarcrm.com/support/issues/996aacb3-a0cc-7464-e2db-577b586eed85 ) is the closest I've seen to matching my issue.
I see the fix has been applied to 7.8 but can someone confirm if either I'm doing something wrong, or the issue hasn't been resolved in the CE.
Is there a change that can be easily made to my version to get this up and going?
I'm currently running version 6.5.25