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Custom email template is not coming in mail through Workflow

Question asked by Rupesh Ranjangaonkar on Jul 24, 2017



I am using sugarcrm version 7.9.0. I have created two workflow one is through Workflow management and one is through Advance workflow (process definition). I have created custom email template for both.


As my condition matches it fire mail to the corresponding user but i am not able to get the mail with custom email template.

As i remove or un-select the custom email template i am getting sugarcrm default workflow email.



Please suggest.