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Outlook Plugin 2.4.0 - Search by Case number

Question asked by Rob Colquhoun on Jul 17, 2017
Latest reply on Sep 15, 2017 by Rob Colquhoun

We've recently upgraded from Sugar 6.5 to v7 and with that upgrade came an upgrade to the Sugar Outlook Plugin.

We mainly use this plugin to archive emails to cases, and used to search for the case by case number.

With the new plugin; we can't seem to search by case number any more and have to search by the case name.

I've skim read the 2.x user manual and have been unable to find a method of configuring the plugin to enable searching by case number and/or other fields.


Is there a way to do so?