Web to Lead and Web to Case via API too slow

Our Web team is still using an older (created in v6.2) custom entry point to create Leads and Cases in Sugar from Web Forms.

They did some benchmarking for using v10 APIs and are not happy with the time it takes to execute the three curl requests: get oauth token, the actual request to create the lead/case, releasing the token.

Also, as far as I understand we can only have one oauth token per username/login at any one time, so wouldn't that be an issue with multiple customers hitting submit at the same time?

I know I must be missing something...

So how do you address performance and multiple people hitting the form at once?

thanks,
FrancescaS

0 Hatim Alam over 6 years ago

Hi Francesca Shiekh,
Regarding oauth timeout, we can store the token in session and use the same token for subsequent requests until we get authentication error related to token expiry. In that case, we can again send the request to Sugar server for new token. This is how we are handling our current "Contact Us" page
I am sure there must be some other ways too.
Regards.
Hats
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0 Francesca Shiekh over 6 years ago in reply to Hatim Alam

Hi hats,
can the same user get multiple tokens? We have a number of APIs that use an "API user" we set up, we would rather not have to pay for a user account for each application that needs to use an API.
If one form retains the token, does it not expire when another form or application request one with the same user credentials in the same way that when a user logs in via API they get logged out of the application?
I guess I'm confused about how tokens work...
thanks,
FrancescaS
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0 Matt Marum over 6 years ago in reply to Francesca Shiekh

Hi Francesca,
You can use the Platform parameter to allow you to login as an existing user without bumping them off the web client, etc. This blog post explains the relationship between a user, the platform, and access tokens, that allows users to access Sugar from multiple clients at same time.
How platform parameter works in Sugar v10 REST API « Sugar Developer Blog – SugarCRM
A client (or integration) can reuse the same access token until it expires. You should not need to fetch a new access token (login) each and every time.

App Ecosystem @ SugarCRM
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0 Francesca Shiekh over 6 years ago in reply to Matt Marum

Thanks Matt Marum!
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