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PDF Created in Sugar and Protection

Question asked by Federico Ricci on Jul 10, 2017

Hi all, 

after upgrading from SugarPro 7.7 to SugarPRo 7.8 my custom PDF templates used accross the platform became protected. This is a good feature but I've created a remote printer system using Hp Eprint sending an email with attached the PDF. Unfortunately, with protected PDF, HP Eprint doesn't work anymore telling me the pdf is in a wrong format. I tested the file sent to the service and the pdf is correctly made in 1.7pdf version but is Protected.

Is there a way to remove protection?

Thanks in advance.