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How can I link cases to contacts and not accounts?

Question asked by Rob Kinkaid on Jul 10, 2017
Latest reply on Jul 10, 2017 by André Lopes

Creating a case requires an account associated with it, not a contact, but myself and my team are using Sugar to keep track of customers and customer issues; they don't have accounts as they are not businesses, they are individuals, yet even if we assign them all a general account, then the case is still associated with a general account, not an individual, and therefore when my team pulls up this contact/customer, they cannot see a history of times this person has called or emailed. I tried to use the backend to remove the account requirement in cases but for whatever reason that didn't work, and there's no way I can see to add contact as a field. Suggestions?

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