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Send email from case - Group address as default "from"

Question asked by Bastien R on Jul 5, 2017
Latest reply on Jul 7, 2017 by Bastien R

Hello Sugar community,

 

When I send an email directly from the Email menu, the "from" address is set to my group account email by default.

I would like the same behaviour when I send an email from a case. I have my default user address  (as the default "from" address) instead of my group account email when I send a new email from a case.

 

How can I change this behaviour?

 

Sending a new mail from Email menu

 

Sending a new mail from a case (with no previous mail in this case)

 

I don't want to change my user default email address.

 

Thank you for your time

 

Bastien

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