One of my colleagues just created an account in Sugar Community and everytime she tries to log in she receives this error message:
Is there any way she can solve it and log in the community?
Thank you Gabrielaguelman! I believe this issue is now fixed and was due to an error on her user account. I just sent you both an email with more detail.
Is that a real interface to your SugarCRM instance or is that a kind of portal? I can see an endopoint in the url.
Did you customize the authentication method or anything related?
Is there any other user facing this issue?
Can you kindly provide screenshot of login page?
Gabrielaguelman - This error looks like it is on our end during the login process. Can you please send me a message (you should see an option if you hover over my name in the community) with your colleague's email address? I'll take a look at her account and see if there are issues.
I sent you a message with her email.
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