Rolustech Support

Word Plugin Behavior

Discussion created by Rolustech Support on Jun 16, 2017

According to the latest information by Sugar, the Word-Plugin should be working for Word 2013.


We have checked on all installations and come up with the finding that for eight of our users, the plugin is not working although they are using Word 2013. Some other users are working with Word 2013 as well and with these users we experience a working setup.


And we have an additional bug: initially when a user tested the functionality of merging documents, he was capable of choosing the Modules he wanted to fill values from. This is no longer the case.


Can you please advise what action-items we need to take (LogFiles, etc) in order to have this issues solved?