We want to use a URL that is similar to all our Intranet URLS e.g. MYIntranet.com/CRM
You currently can't do this. The only thing you will be able to do is setup a forward from your custom url to the sugarondemand.com url.
Although I don't think you can get it set up as MYIntranet.com/CRM; you should be able to enter a request on the case portal to have your instance changed to MYIntranet.sugarondemand.com
That is currently how URLs on sugarondemand work. they were wanting to be something different like crm.mydomain.com or mydomain.com/crm
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