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Emails with "new smiley" (emoji) not archived - error

Question asked by Kristjan Mathiesen on May 17, 2017
Latest reply on Aug 3, 2017 by Eduardo Cataño Conde

Hi guys.

 

The new smiley´s in Outlook (this is from the Sugarlog):

is causing an error in the Sugarlog when emails with it are being archived. Here is the error:

Mon May 15 09:56:47 2017 [23649][record number][FATAL] Error inserting into table: emails_text: Query Failed: INSERT INTO emails_text 

Seems like the new smiley is causing illegal character or something. So, is this a known error or should I just create a support ticket?

 

Thanks,

KGM

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