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SugarCRM 7.X: Lead/Case Assignment Rules

Question asked by Nilesh Shah on May 15, 2017
Latest reply on May 16, 2017 by André Lopes

Hello,

I would like to know if SugarCRM 7.x has native support of creating assignment rules for leads/cases. SalesForce has a feature when while creating new lead/assignment, we can specify if lead or case should be assigned to default assignment rule or any custom active assignment rule.

 

I am looking for some information if SugarCRM supports this feature. If yes, I would like to know if there is any documentation or API support around this.

 

Thanks

Nilesh

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