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Case reminder

Question asked by Stefan Edevag on Apr 28, 2017
Latest reply on May 17, 2017 by Greg Barrass

I'm trying to build a workflow that send an email if a case hasn't been updated within 2 weeks. I start with a timer that wait for 2 weeks. Then I have a business rule that evaluate if the "Date modified" is equal to or older than 2 weeks. If so, send an reminder email to the assigned person. I can't get it to work though. Any help is much appreciated.

 

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