AnsweredAssumed Answered

Unable to Send and Archive email from Outlook

Question asked by John Harr on May 1, 2017
Latest reply on May 4, 2017 by sugar.dennis

We're using the Sugar Plugin for Outlook. The connections between Sugar and Outlook is successful. We can archive an email after we receive it by clicking the Archive button. However, when composing an email and clicking "Send and Archive" the email does not archive to Sugar, even after selecting the correct Contact record. 


What could be the problem?