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Outlook 2016 plug-in error message - not a valid Office Add-in

Question asked by Sharon Meyer on Apr 20, 2017
Latest reply on Apr 24, 2017 by Sharon Meyer

I installed the Outlook plug-in but it will not load.  Went through the troubleshooting steps in the user guide, but still shows as disabled.  I cannot manually enable it.  So I removed it from Outlook and then tried to add it.  But I got the error "C:\Program File (x86)\SugarCRMInc\SugarCRM Outlook Plug-in\SugarOutlook.vsto is not a valid Office Add-in."