How to create a report to get how long a user is logged into Sugar everyday?
Hi Manjeet Kaur,
You can use tracker report for the same.
You will get all details how many time & how long they are logged into CRM.
Hi Ishani Lad,
I am not able to get data which i want using tracker reports. I want to see how long user is using Sugar. I can get the session time but it is in seconds and doesn't match the actual work time. It is very less then user actually worked.
I want to avoid manually logging time in excel and use time when user login and stays active in a day. (hourly basis)
Any other ideas?
I dont have any idea for that May be hourly basis by default you will not get report.
Have you take report on tracker session?
Please visit below links,
hope your query will be resolved.
It is not tracked in Sugar how long the user is "using" the system. As it is a web solution you do not know when he really works and when he only uses the coffeemachine while his computer shows some Sugar screen. The only thing which is tracked is the session, so you can run a report on the sessions.
If you want to track activities like clicking around, reading and saving data you must write some extra code to track that.
Could be a customization of the tracker odule but not available out-of-the-box in current versions.
Thank you everyone for the comments. Now I know I can't get report on how long a user is using system
Session information is not enough as per my requirements. Anyways I shall continue manual logging in excel.
Just check out below link may it will help you.
Is there anything out-of-box in sugar to see how long a user is logged into application for a day?
Many people asked for this and the only chance to track this is to monitor the session files on the server but in the end Outlook Plugin and SugarCRM Mobile will destroy every statistic.
So I think there will be no way to do things like this correctly.
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