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Create an automated email workflow to send to contact when a case is closed

Question asked by Allison Maloney on Mar 4, 2017
Latest reply on Mar 13, 2017 by Allison Maloney

I need an email to be sent to each contact when our support team closes their case. I have a field set up to trigger the email, but I cannot figure out how to get the contact's email address to sync to the case (from their contact record) in order to send the email to them.

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