How can we request a Defect fix be escalated?

Question

SugarCRM, Inc. Defect 68461: Can't search non primary email in 7.x

was filed in version 7.1 and is still marked as Urgent but there seems to be no targeted resolution.

I just confirmed this still happens in 7.8 Pro.

Is there any way we could encourage an escalation to have this fixed?

thanks,
FrancescaS

Francesca Shiekh · Accepted Answer

Francesca Shiekh , thank you for bringing this up. I submitted your escalation request which was just approved and added to the bug. Our engineering and products teams will review this further to try to get it into a future version as soon as possible. I hope this helps!