Is it possible to use click to call feature with "Skype for Business" to make calls just by clicking phone number from Sugar interface?
Has anyone done this ?
Yes, it is possible, Manjeet.
I recommend that you check a 3rd party software like Tenfold. It is a CTI that integrates SugarCRM with phone systems. Yes, that includes Skype for Business. Tenfold has a click-to-dial feature that you are looking for. Besides that, it also has a floating UI (screen pop), a call analytics dashboard, and it can automatically log all your calls.
You can learn more about the integration here:
I would recommend reviewing our System Settings documentation, specifically for Skype Out. Properly formatted phone numbers will become a clickable link that opens or will prompt to open Skype.
Advanced Support Engineer
Learning Resources: http://support.sugarcrm.com | http://university.sugarcrm.com | http://community.sugarcrm.com
The SkypeOut functionality will not help here as Skype for Business is the former Lync which has been overtaken by MS and requires a "callto:tel:" markup on the phone number instead of the "callto:" that Skype is using. There is also an enhancement request from January with more information -> https://web.sugarcrm.com/support/issues/72234 :-)
Manjeet Kaur if you are not using Skype but Skype for Business on your instance you can modify the existing Skype integration by copying the files /clients/base/fields/phone/list.hbs and clients/base/fields/phone/detail.hbs
/custom/clients/base/fields/phone/list.hbs and /custom/clients/base/fields/phone/detail.hbs
and alter the following part in both files from
Then run a repair and rebuild and activate the Skype Out integration in Admin -> System Settings.
Please keep in mind that this workaround will replace the SkypeOut functionality so only Skype for Business will work from now on.
Björn Canales Pfisterer
Technical Support Specialist
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