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Close Cannot send password System is unable to process your request. Please check: -SMTP Server URL and Port -SMTP Username and SMTP Password -Recipient Email Address -Your server status

Question asked by Paul Burton on Feb 14, 2017
Latest reply on Feb 25, 2017 by Hemant Patil

On creating new user, I get the following error message pop up

Cannot send password
System is unable to process your request. Please check:
-SMTP Server URL and Port
-SMTP Username and SMTP Password
-Recipient Email Address
-Your server status

 

I have email settings set up correctly, I am able to send a test email so not sure why I am getting this error.

Using community edition, Version 6.5.24 (Build 509)

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