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Error Stage commit failed When Upgrading from 7.6.2.1 to 7.7.1.2:Failed to copy

Question asked by Sravani Tedla on Jan 31, 2017

HI All,

 

I m upgrading instance from 7.6.x to 7.7.1.2 where the instance have 777 permissions.

In the upgrade stage i get below error

Error Stage commit failed

 when I checked the upgrade log the following has been logged

Tue, 31 Jan 2017 08:08:26 +0000 [Upgrader] - Copying data/acl/SugarACLKB.php
Tue, 31 Jan 2017 08:08:26 +0000 [Upgrader] - Copying data/SugarBeanApiHelper.php
Tue, 31 Jan 2017 08:08:26 +0000 [Upgrader] - ERROR: Failed to copy: data/SugarBeanApiHelper.php
Tue, 31 Jan 2017 08:08:26 +0000 [Upgrader] - ERROR: Commit stage failed!

Where the entire instance has 777 permissions.

Please give an idea whats going wrong.

 

Thanking you in advance.

 

Regards,

Sravani.Tedla.

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