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List View Mass Update Error

Question asked by sidhu sidhu on Jan 20, 2017
Latest reply on Dec 15, 2017 by taylor shepherd

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Hi All,

I was doing a mass update for the list view of Accounts the first 1000 records.

1.Error Mass Update failed. Initiating new attempt (3 of 3).Error Mass Update failed. Initiating new attempt (3 of 3).

2.Internal error The server encountered an error and could not complete your request.Please try again. If the error persists, please contact your Sugar Administrator.

I also noticed that the mass update list check boxes were not ticked for few records in the list view.Which has be defaultly ticked when i select the first 1000.

This is occurring only for Accounts and remaining modules are fine

When i check console i can see like

"<>/rest/v10/Accounts/MassUpdate Failed to load resource: the server responded with a status of 500 (Internal "

Can any one please give me suggestion David López Mehul Bhandari

Regards

Sidhu

Tevfik Tümer

Jan 23, 2017 1:07 AM

Correct Answer

Hi sidhu,

1000 records are quite a lot to process. I believe you are getting 500 errors on the fly.(Check php_error.log you must see somethint there, probably memory or execution time excited).

Especially performing mass-update for all the records. (Depends on what action you are doing, mass update might take a lot of time even for single record).

I would recommend you to reduce the number of record. If you need to update more than that, I would build a script and perform it in DB, etc..

Hope this helps.

Best Regards

Tevfik Tümer
Developer Support Engineer

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sidhu sidhu Jan 23, 2017 1:02 AM

Hi All,

I was trying to perform mass update so i have done 'Select All'.

This will fetch first 1000 records in the list view.

But when i do mass update i get this.

I have seen in my server and there are many potential cache slam averted errors.Is this any cause.

The issue is occurring only for Accounts. Angel Magana Tevfik Tümer

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Tevfik Tümer

@ sidhu sidhu on Jan 23, 2017 1:07 AM

Hi sidhu,

1000 records are quite a lot to process. I believe you are getting 500 errors on the fly.(Check php_error.log you must see somethint there, probably memory or execution time excited).

Especially performing mass-update for all the records. (Depends on what action you are doing, mass update might take a lot of time even for single record).

I would recommend you to reduce the number of record. If you need to update more than that, I would build a script and perform it in DB, etc..

Hope this helps.

Best Regards

Tevfik Tümer
Developer Support Engineer

1 person found this helpful

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sidhu sidhu @ Tevfik Tümer on Jan 23, 2017 1:46 AM

Hi Tevfik Tümer

Thank You very much for your quick reply.

I have checked php_error.log and found out that one of my logic hook was throwing 500 error while doing mass update.

I have fixed that and all is working well.

Regards

Sidhu

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taylor shepherd Dec 15, 2017 4:18 PM

I am having this issue too. please see attached. Its only happening when one of my users tries to save a dashboard. dashboards

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4 Replies

sidhu sidhu Jan 23, 2017 1:02 AM
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Hi All,

I was trying to perform mass update so i have done 'Select All'.
This will fetch first 1000 records in the list view.

But when i do mass update i get this.
I have seen in my server and there are many potential cache slam averted errors.Is this any cause.
The issue is occurring only for Accounts. Angel Magana Tevfik Tümer
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- Tevfik Tümer @ sidhu sidhu on Jan 23, 2017 1:07 AM
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  Correct Answer
  Hi sidhu,
  
  1000 records are quite a lot to process. I believe you are getting 500 errors on the fly.(Check php_error.log you must see somethint there, probably memory or execution time excited).
  Especially performing mass-update for all the records. (Depends on what action you are doing, mass update might take a lot of time even for single record).
  
  I would recommend you to reduce the number of record. If you need to update more than that, I would build a script and perform it in DB, etc..
  
  Hope this helps.
  
  Best Regards
  Tevfik Tümer
  Developer Support Engineer
  1 person found this helpful
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  - sidhu sidhu @ Tevfik Tümer on Jan 23, 2017 1:46 AM
    Mark Correct
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    Hi Tevfik Tümer
    
    Thank You very much for your quick reply.
    I have checked php_error.log and found out that one of my logic hook was throwing 500 error while doing mass update.
    I have fixed that and all is working well.
    
    Regards
    Sidhu
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taylor shepherd Dec 15, 2017 4:18 PM
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I am having this issue too. please see attached. Its only happening when one of my users tries to save a dashboard. dashboards
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List View Mass Update Error

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