AnsweredAssumed Answered

Why is the MSA showing on the Accounts Detail View?

Question asked by Alan Beam on Jan 6, 2017
Latest reply on Jan 10, 2017 by Lori Arce

When loading /index.php?module=Accounts&action=DetailView&record=<record_id>, instead of loading the full detail view, I get the MSA (twice):

 

I've narrowed down at least one of the MSA's to be coming from header.tpl, but I don't know why it's being served literally instead of being parsed by Smarty. This is happening on 6.5.17 Professional. I fixed the issue once (not sure what I did - I tried running QRR, fixing permissions, & removing customizations), but it came back after the customer added a field to the layout and ran a QRR. Doing the same steps I did previously isn't fixing it this time. 

 

Any thoughts/advice/tips would be greatly appreciated!

Outcomes