Artificial Intelligence : How to integrate AI with SugarCRM to increase the efficiency and productivity of employees? - Next Big step towards the Intelligent CRM !
I think you are absolutely correct about how AI is going to be shaping not only our world, but also the very way we drive business. This was a big part of Rich Green's presentation at SugarCon when he introduced "Candace". You can catch the slides here: SugarCon General Session - Rich Green.pdf
I always thought a killer App Throwdown! entry would be integrating with Amazon Alexa--"Alex, I just won BigCo!" I could see the opportunity being marked as closed won and, of course, a "gong" sound being played.
We have other partners that are also working in the space to bring AI to Sugar. I'm interested to know if the Enjay team is also working on this.
As italian partner we are working on it. At the moment I'm developing this integration for SugarCRM, I choose a chatbot service for manage intents and this can integrate so many platforms, we're going to show it (in part) tomorrow at our big event. The most complex part was code authentication for devices and platforms, also data persistence and session logics are complex situations but I'm working on it. I feel confident
Currently we are not working on AI but definitely in the future we will be exploring the potential of the solution.
Also it would be even better if we can have combination of Alexa+Siri+Cortana+Candace+Einstein altogether .
Thanks for reverting. Would love to explore the topic with our Sugar Family.
Well... Maybe not Einstein.
Wow! This is amazing, a big step to the future of CRM indeed! The thought of having the combination of Alexa+Siri+Cortana+Candace+Einstein altogether is exciting. We hope to see this soon!
Adding "AI" to CRM could mean many things to different people.
Is AI filling in empty fields in an account record or is it more than that?
When I got in my car this morning, my phone told me how long it would take me to get to the gym. I never created an appointment nor asked for an update, but it saw that I regularly traveled went to the address that showed up in my address book. My phone noticed a trend in travel, that I was in my car, that it was a Monday. What kinds of things in CRM are similar to that?
"You seem to have better luck getting call backs when you call between 2 and 3pm"
"Manufacturers like to see references. Here are some similar jobs your company has done"
"This opportunity is missing some key data for a company like this"
What does AI mean to you?
Retrieving data ...