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Error when mass linking contacts: Mass link failed, initiating new attempt (1 of 3)

Question asked by Philippa Grover on Dec 15, 2016
Latest reply on Apr 19, 2018 by Junaid Usman

We are receiving an error when selecting "Link Existing" on a Case, and selecting 3+ Contacts. Upon selecting "Link", Sugar throws an error stating:

Internal error - There was an error on the server. Please contact technical support.

Error - Mass link failed. Initiating new attempt (1 of 3).


This results in the following error on the web server:

[Thu Dec 15 11:53:48 2016] [error] [client x.x.x.x] PHP Fatal error: Call to a member function add() on a non-object in /home/sugarcrmdev/public/clients/base/api/RelateRecordApi.php on line 284, referer: https:x.x.x.x.x.x


Anybody have any idea what this means? We do not receive this error when performing this same function in other Sugar instances.

This is an on-site client, using Sugar Enterprise edition, v7.6.2.2.