need to insert case_nubmer, in email template body. Even not able to insert account name also. im getting account name as "$account_name" in my email body.
can some one help me with this.
Hii naren sugar
Are you sending email through workflow ??? if yes then write After time elapses Workflow.
Hi Tushar Bhandari,
Im using CE, its not with workflow module. Im creating cases on group monitored inbound email. (Email to case)
here i want to send an auto reply mail to customer with the case number, with the casemacro im able to send case number in subject line. here i want to use an email template for this mail. need to insert case number in body of email template also.
am not able see the cases module in the drop down list.
tried to test insert account name also, but in the email body getting as $account_name instead of custome account name.
help me with this.
Where exactly do you use the email template?
As a response for emails in a group mailbox?
Hi naren sugar,
I think you cant use case no in email template as its defaultly case module is not available in "Insert Variable" option of email module.
You can try some code for the same like get latest case no in account & use that variable in email template.
Retrieving data ...