AnsweredAssumed Answered

How to hide certain set of data to Users.

Question asked by Anushree Chavan on Nov 23, 2016
Latest reply on Nov 25, 2016 by Michael Joyner

Hi,

I need to implement the following, I need to hide certain set of data to user. ex. I don't want Agents to see Cases of a particular type ie. of type=escalation.

 

These escalation cases should be visible to only managers.

 

Do let me know how this can be implemented

 

Thanks

Anushree 

Outcomes