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How to hide certain set of data to Users.

Question asked by Anushree Chavan on Nov 23, 2016
Latest reply on Nov 25, 2016 by Michael Joyner


I need to implement the following, I need to hide certain set of data to user. ex. I don't want Agents to see Cases of a particular type ie. of type=escalation.


These escalation cases should be visible to only managers.


Do let me know how this can be implemented