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"You do not have permission to sync the following record"

Question asked by Philippa Grover on Oct 26, 2016
Latest reply on Oct 26, 2016 by sidhu sidhu

Hello everyone

 

We have one user who is continually receiving the below message in Sugar:

 

"You do not have permission to sync the following record [task name]. Please talk to your admin to make the appropriate changes. Do you want to skip this record and continue?"

 

No other users are receiving this error. We have checked the obvious things such as teams, roles, and user settings for this person, but there isn't anything noticeably wrong.

 

I cannot see that this has been logged on here in the past, nor can I see any knowledgebase articles referencing this message.

 

Can anyone help?

 

Best wishes,
Philippa

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