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I want to create process author on case module

Question asked by Bhavin Patel on Oct 26, 2016
Latest reply on Oct 27, 2016 by sugar.dennis

Hello ,

 

I want to create process author for below conditions.

 

1. when i gets new case that time i want alert to assign user

2. when assign user getting changed that time alert to related assigned user.

3. when my case status goes closed so i want to send alert to related client.

4. if my cases are not closed between 48 hours so i want to send alert to related assign user.

 

 

Can anybody give ideas for how to achieve these things.

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