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Leads Randomly Load or Don't Load on the List

Question asked by Rick Moss on Oct 25, 2016
Latest reply on Oct 26, 2016 by Rick Moss

I'm trying to troubleshoot a problem based on limited details.  My users are telling me that they can go to a list of leads and sort it alphabetically.  We are currently set to show 15 at a time before we have to click SHOW MORE.  Once we do that, it loads more and follows the basic rules of bringing up the next few alphabetically, but my users are telling me that the same list that loaded earlier today or yesterday will suddenly have an extra lead on it or be missing a lead that was there before.  They say it happens often but cannot give me any pattern.  They are not changing the filters at the top.  Leads just appear and disappear at random.  Has anyone run into this before or recognize the symptoms?


In case it matters, we are running SugarCRM Enterprise, Version (Build 45)