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Inbound Email always put team SugarCRM Administrator in Case How can I remove it.

Question asked by Autchara Chaiprom on Oct 17, 2016
Latest reply on Oct 30, 2016 by sidhu sidhu

Before I upgrade sugar from 7.6.1.0 to 7.7.1.1, normally Case has been created and team will related with Inbound Email for each team.

Example:

Case A from email team@uk.xyz and set team is UK(primary)

 

But in my system it always put team SugarCRM Administrator because Case has been created by admin(Default from system)

Example:

CaseB from email team@uk.xyz and set team UK(primary),SugarCRM Administrator

 

How can I take off SugarCRM Administrator team?

 

Sugar Ent 7.7.1.1

Thanks,

May

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