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Issue in reports grouping shows users group multiple times sugarcrm 6.5.11

Question asked by Hemant Patil on Oct 14, 2016
Latest reply on Oct 14, 2016 by Hemant Patil

I have created a report for user wise calls wise disposition (custom field) and in output I got result multiple user groups for few users while on chart its a single vertical bar with accurate total of 2 groups found below for that same user.


Matrix Report created on calls,

Groups :User Name, Call Disposition 

Chart : Vertical Bar


How could we resolve this?